Shipping policy

Vesper Mushrooms Shipping & Returns Policy

Shipping

We process and ship orders as quickly as possible, typically within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping times may vary depending on your location, carrier delays, or seasonal demand. Vesper Mushrooms is not responsible for delays caused by carriers, but we will always do our best to help resolve any issues.

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Returns & Satisfaction Guarantee

We stand behind the quality of our products and want you to feel confident in your purchase.

- Food & consumable products (including mushroom extracts and drink mixes):  
  If you are not satisfied, you may request a return or refund within 5 days of product arrival for unopened products.

- Non-food items (such as apparel and merchandise):  
  Returns are accepted within 30 days of delivery, provided the item is unused and in its original condition.

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Return Process

To initiate a return, please contact us with your order details and reason for return. We will provide instructions for sending the item back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photos of the issue. We will make it right.

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Refunds

Once your return is received and inspected, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

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If you have any questions, feel free to reach out — we’re here to help.