Returns Policy

Returns & Refund Policy for Customers of Vesper Mushrooms Products

At Vesper Mushrooms, we hope to give all of our customers the best experience as they give our products a chance to elevate their lives. If for any reason you are not satisfied with your purchase of Vesper products, we'll do everything we can to make it right. Please reach out to us via our contact page to let us know how we can begin to fix any issue you may have.

If you purchased your product from one of our authorized resellers, please contact the same reseller to process your return.

If you purchased your product directly from us, please contact our customer service team as soon as possible:

Phone: 385-254-2501
Email: vespermushrooms@gmail.com
Returns should be shipped to this address:
5126 NE MLK ave, Portland, OR, 97211

Please be ready to provide your name, order number, shipping address, and the name of the product to be returned. Having this information ready will help us serve you quickly and effectively.

We appreciate your business and look forward to assisting you.

We are happy to accept returns for product you are unsatisfied with and it should be reported within 14 days after purchase and returned within 30 days after purchase.

 

Defective/damaged Products:

Vesper will replace defective merchandise free of charge provided that the following steps are taken:

• Damaged/defective merchandise must be reported to Vesper Mushrooms within 5 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.

• Customers notifying Vesper Mushrooms of a return should contact us via phone whenever possible, or by email.

• Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 1 week not including shipping.

Vesper Mushrooms will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.

 

Refund Policy

In the event that a refund is approved for your return of Vesper Mushrooms product, the following protocols shall apply:

• We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of paypal or a check.

• When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)

• In cases where an "in store" credit is appropriate, we can issue a credit to your Vesper Mushrooms or The MushRoom customer account. Customers must then call us at (385) 254-2501 to apply such credits towards their next order.